At PDX Global Trade, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return policy. Please read the following guidelines carefully to ensure a smooth return process:
1. Eligibility:
- Items must be returned within 30 days of the delivery date.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Final sale items, including clearance and discounted items, are not eligible for return or exchange.
2. How to Initiate a Return:
- To initiate a return, please contact our customer support team at support@pdxglobaltrade.com within 30 days of receiving your order. Please provide your order number and the reason for the return.
- Our customer support team will provide you with a return authorization and instructions on how to return the item(s).
3. Return Shipping:
- Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item received, defective item).
- We recommend using a trackable shipping method to ensure the safe and timely return of your items. We are not responsible for any lost or damaged returns during transit.
4. Refund Process:
- Once we receive and inspect your returned items, we will process your refund within 5-7 business days.
- Refunds will be issued to the original payment method used for the purchase.
- Please note that shipping fees are non-refundable.
5. Exchanges:
- If you would like to exchange an item for a different size or color, please follow the return process outlined above and place a new order for the desired item on our website.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at support@pdxglobaltrade.com. We will work with you to resolve the issue as quickly as possible.
7. Contact Us:
- If you have any questions or need assistance with your return, please contact our customer support team at support@pdxglobaltrade.com. We are here to help!
Thank you for shopping with PDX Global Trade. We appreciate your business and hope you enjoy your shopping experience with us!